Accounts and Invoicing FAQs
Find quick solutions to common questions about our Accounts and Invoicing processes and procedures.
Our team will email a copy of your invoice to your school’s nominated accounts email address. Your school admin account is also able to view the previous 12 months of invoices within the member account section of our site. You can access this by logging into our website.
Contact us at admin@peersupport.edu.au if you would like us to send you another copy of any invoice.
We are unable to accept payments over the phone. Bank details for payment can be found on the invoice. Credit card payments can be made only at the time of registration/ordering on our website via a secure form.
Remittance advice can be sent to accounts@peersupport.edu.au
Our payment terms for invoices are 14 days. Credit card payments can be made only at the time of registration/ordering on our website via a secure form.
Purchase Orders or reference numbers can be added in a relevant field which will display at the time of registering for membership or training. If you need to add or amend this, please email accounts@peersupport.edu.au
For credit card payments, a receipt direct from the merchant will be sent to your school’s nominated accounts email address. Additional copies can be sent upon request by emailing admin@peersupport.edu.au
For invoices, your school admin account can view previous invoices within the member account detail section of our site, which will display with payment received. Contact admin@peersupport.edu.au if you require a copy of the paid invoice to be sent to another address.
Our Payment Service Provider, Stripe, charges a transaction fee, which is added to your total. We are unable to add this amount onto our invoice, as this is a direct transaction between you and Stripe. A transaction receipt will be sent to your school’s nominated accounts email address, additional copies can be sent upon request by emailing admin@peersupport.edu.au